Steps to implement a QWL approach

Qualityde Vie au Travail (QVT) is an essential concept in human resources management.de Vie au Travail (QVT) est un concept essentiel en gestion des ressources humaines. she encompasses a wide range of factors that contribute to employee well-being in the workplace. QWL has become an increasingly important topic in recent years.èyears, as many companies recognize its impact on productivity, employee satisfaction and retention. Would you like to join the world of Human Resources and contribute to its development? Discover our Master of Science M.Sc In – Human Resources and Change Management and learn to master the many facets of the HR function.

What is QWL in human resources?

Quality of Life in the workplace is a priority for Human Resources, as it helps to improve the well-being and performance of employees at work. Happy, satisfied employees are generally more productive. They are more likely to put more effort into their work, and to go the extra mile to achieve the company’s objectives. Companies that attach importance to QWL also tend to experience lower staff turnover. Employees are more inclined to stay with an organization that takes their well-being into account. A positive QWL reputation can finally attract qualified talent. Candidates often pay attention to corporate culture and QWL benefits when choosing an employer.

In general, there are several key elements essential to strengthening Quality of Life at Work:


Working conditions

The physical conditions of the working environment, such as lighting, ventilation, temperature and safety, play an essential role in QWL. A safe and healthy work environment can help reduce stress and health risks for employees. Since 2022, we’ve been talking about QLWC (Quality of Life and Working Conditions) to take better account of the conditions in which employees carry out their work.

Work-life balance

QWL takes into account employees’ ability to reconcile their professional responsibilities with their personal obligations. Flexibility policies, adapted working hours and family leave are all measures that promote this balance.

Recognition and rewards

Recognition for work well done, professional development opportunities and financial incentives are key elements of QWL. Employees need to feel valued and motivated to give their best.

Interpersonal relations

A positive work climate and healthy relations between colleagues and superiors are fundamental to QWL. An environment where you feel supported and encouraged fosters motivation and productivity..

Autonomy and involvement

Giving employees the opportunity to make decisions and get involved in the work process can increase their job satisfaction. Autonomy and active participation are important aspects of QWL.


Which tools are most frequently used to monitor and improve QWL?

To monitor and improve QWL within their organization, many companies turn to a variety of tools and methods.

Satisfaction surveys and questionnaires

Satisfaction surveys and questionnaires are one of the simplest and most effective tools for assessing QWL. They enable employees to express themselves anonymously about their experience at work, their level of satisfaction, their concerns and their suggestions. This data can be collected periodically and analyzed to identify areas for improvement.

QWL dashboards

QWL dashboards are visualization tools that bring together QWL-related key performance indicators. They offer an instant overview of the situation, using graphs, tables and indicators such as staff turnover, absenteeism, employee satisfaction, etc. These dashboards help managers make informed decisions to improve QWL.

Human resources management software (HRIS)

Human resources management systems (HRIS) often include specific QWL modules. These modules enable you to track employee-related data such as leave, absences, performance appraisals, training and satisfaction surveys. HRIS facilitates the collection, management and analysis of data for decision-making based on solid information.

Individual interviews

Although less technological, individual interviews are an essential tool for assessing QWL. HR managers and executives can use these interviews to discuss their concerns, needs and objectives directly with employees. This open communication means that potential problems can be identified quickly, and customized solutions put in place.


The eNPS, or Employee Net Promoter Score, is a tool for measuring quality of life at work, inspired by the Net Promoter Score (NPS), widely used in marketing to assess customer satisfaction. The eNPS is specifically designed to measure employee satisfaction and commitment to their company. This tool makes it quick and easy to gather comments and opinions.


Steps to implement an effective QWL approach within the company

Step 1: Understanding employees’ needs and expectations

The first step in improving QWL is to understand employees’ needs and expectations. This can be achieved by conducting satisfaction surveys, holding one-to-one interviews, listening to feedback and encouraging open communication. The more you understand what matters most to your employees, the easier it will be to target areas for improvement.

Step 2 : Creating a corporate culture conducive to QWL

Corporate culture plays a crucial role in QWL. Management must lead by example, encouraging respect, communication, trust and recognition. A culture that values employee well-being fosters collaboration, creativity and job satisfaction.

Step 3: Implement flexibility policies

Work-life balance is an essential element of QWL. Offering flexible policies such as telecommuting, adjustable working hours or family leave enables employees to better manage their personal responsibilities while remaining productive at work.

Step 4: Fostering professional development

Professional development is a key factor in QWL. Providing opportunities for training, learning and advancement encourages employees to feel valued and to invest in their careers within the company.

Step 5: Implement regular monitoring and evaluation

QWL implementation needs to be closely monitored. Use key performance indicators such as eNPS (Employee Net Promoter Score), turnover, absenteeism and satisfaction surveys to regularly assess the impact of your efforts. This will enable you to identify areas that need further fine-tuning.


Tips for a successful QWL approach

A successful QWL approach is not simply a matter of implementing one-off programs, but of creating a working environment that fosters employee well-being and fulfillment over the long term.

Tip 1: Start by listening.

The first crucial step to a successful QWL approach is listening. Listen to your employees’ needs, expectations and concerns. Conduct satisfaction surveys, organize group meetings and open communication channels to gather opinions on an ongoing basis. This step will help you understand what really matters to your employees.

Tip 2: Involve senior management and managers

The success of a QWL approach depends to a large extent on the commitment of management. They must not only support the approach, but also actively promote it. Set an example by practicing respectful management, encouraging open dialogue and investing in your employees’ professional development.

Tip 3: Encourage employee participation

Actively involve your employees in the QWL improvement process. Create working groups or QWL committees where employees can share their ideas, concerns and suggestions. Their involvement reinforces their sense of belonging and their commitment to the QWL approach.

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